Part 5 - Patient Communication & Starting the Day

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Overview

• Critically important procedures and scripts
• Patient education
• Assisting with consult and ROF.
• Dealing with patient excuses and objections
• Handling missed appointments.
• Opening the office
• Advanced preparation for the day ahead
• First impressions
• Establishing patient files and records
• Gathering new patient information and setting appointments
• Handling difficult or irate patients
• Handling ‘shoppers'